When an order is placed you will receive a confirmation email, please double check the items and shipping address carefully to avoid any future inconveniences. For any corrections, please contact me immediately via the contact form or email (email@example.com) . Please note, all orders ship from the UK.
Order processing: 3 business days.
Shipping: I usually ship orders every Monday (UK time).
When will I receive my order?
Shipping estimates* from the date of dispatch:
UK: 2-7 working days
UK shipping starts from:
£1.50 Royal Mail 1st Class 1-3 Days
£2.50 Royal Mail 1st Class Signed for 1-3 Days
£4.50 Royal Mail Tracked
PLEASE NOTE: Tracking is not provided with the 1st class shipping option, you must select the Tracked option at check-out to receive a tracking number.
Also as this is a new store, for the moment I will be shipping to the UK only! Once things are going ok and if there is a demand for it, I will open up to international shipping. Feel free to email me to request shipping to your country ^_^
Shipping costs are calculated at checkout, prices are charged in GBP and all orders are dispatched from the UK via Royal Mail. .
Returns & Exchanges
Customers are responsible for any incorrect or missing address information
I am unable to change your order once it has been dispatched. Please contact me if you have a problem and I'll do my best to help sort out the issue with your order, however as a small business owner, I don’t accept returns or exchanges so please double check your address details. All orders are final once dispatched, no exchanges, refunds or returns all precautions are taken to ensure your order reaches you in perfect condition.. For any issues regarding your package, please contact me asap.
For packages that are not collected at your post office within 14 days, I reserve the right to charge you a handling fee to cover return shipping and shipping companies' admin costs.
I accept Visa, MasterCard, Discover and American Express credit card payments via Stripe and Apple Pay to accept payments in any currency. I do not accept personal checks, money orders, phone orders, or direct bank transfers.
By placing an order on drawnimagination.com you are agreeing to all of the above shop policies and terms of service.
For any other enquiries feel free to contact me, thank you for visiting!